Privacy Policy

Who we are

Cwtch Care provides private home care services across the Western Vale of Glamorgan.

Information we may collect

• Contact details — name, phone number, email address, and postcode (if provided).
• Enquiry details — the message you send and any information you choose to include.
• Technical data — basic information such as IP address, device/browser info, and security signals (e.g. where needed to protect the site).

How we use your information

• To respond to enquiries and discuss care needs.
• To arrange assessments and provide information about services.
• To keep our website secure and prevent abuse.
• To comply with legal and regulatory obligations where applicable.

Lawful basis

We process personal information when it is necessary to respond to your request, take steps towards providing a service, meet our legal obligations, or for legitimate interests such as protecting our website from fraud and abuse.

Sharing your information

We do not sell personal information. We may share information with trusted service providers who help us run the website and handle enquiries (for example, hosting, email delivery, and security), but only where necessary and with appropriate safeguards.

How long we keep it

We keep enquiry information only as long as needed to respond and follow up, and for record-keeping where appropriate. If you become a service user, retention will follow our regulated care record policies.

Your rights

Depending on your circumstances, you may have rights such as access, correction, deletion, restriction, and objection. To request anything, contact us using the details below.

Contact

For privacy questions or requests, email info@cwtchcare.co.uk.