Cwtch Care Ltd

Annual Return 2025/2026

The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) . The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.

Provider: Cwtch Care Ltd

Provider summary

The provider was registered on: 07/01/2019
The following lists the provider conditions: There are no conditions associated to the provider

Training and workforce planning arrangements

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. regular review meetings with staff to ensure that their training needs are meet and monitored to be right and adequate for the individual. That their learning needs are taken into account as individuals by us as a company as all learn better in different ways and opportunities are available to address them. Providing mentoring and induction periods that are staff guided. In house training and manual handling training by inhouse pathways trainers. medication assessment training
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. Wellbeing and health support service available to all staff to deal with mental health issues within work and for their relatives also. Support by well trained staff and experienced carers. Having managers out with staff in calls to encourage learning and guidance and to encourage communication and openness.

Regulated services delivered by this provider

Service name Service type Type of care
Cwtch Care Ltd Domiciliary Support Service None

Service: Cwtch Care Ltd

Service summary

Service Type Domiciliary Support Service
Type of Care None
Approval Date 07/01/2019
Maximum number of places 0
Partnership Area Cardiff and Vale
Service Conditions
  • Cwtch Care Ltd is registered to provide a domiciliary support service in Cardiff and Vale regional partnership area
  • The responsible individual for this service is Michelle Margaret Cross
How many people in total did the service provide care and support to during the last financial year? 28

Service management

Responsible Individual(s) Michelle Cross
Manager(s) Michelle Cross

Service contact details

Service Telephone Number 02921885559
Service Contact Email Address info@cwtchcare.co.uk

Languages used at the service

What is the main language through which the service is provided? English
Other languages used in the provision of the service There are no other languages used at the service
Non-verbal communication methods used at the service There are no non verbal communication methods used at the service

Engagement with people using the service

verbal communication with clients in relation to feedback on services provided on a weekly basis by managers and team leaders. Staff meetings to ensure all feedback is communicated to all concerned with care delivery.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

The minimum hourly rate payable during the last financial year? £26.47
The maximum hourly rate payable during the last financial year? £30

Complaints processed by the service

Total number of formal complaints made during the last financial year 3
Number of active complaints outstanding 0
Number of complaints upheld 3
Number of complaints partially upheld 0
Number of complaints not upheld 0

Staff working at the service

Staff summary

The total number of full time equivalent posts at the service (as at 31 March) 6

Posts and vacancies

Role type No. of staff in post Total vacancies
Manager 1 1
Deputy Manager 3 3
Senior Care Worker 4 4
Care Worker 11 11

Training undertaken

Induction and Health & Safety
Role type Induction Health & Safety
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type Equality, Diversity & Human Rights Infection, prevention & control
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed
Manual Handling and Safeguarding
Role type Manual Handling Safeguarding
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker Working towards all staff completing All staff have completed
Medicine Management and Dementia
Role type Medicine Management Dementia
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker Working towards all staff completing Working towards all staff completing
Positive Behaviour Management and Food Hygiene
Role type Positive Behaviour Management Food Hygiene
Manager All staff have completed All staff have completed
Deputy Manager All staff have completed All staff have completed
Senior Care Worker All staff have completed All staff have completed
Care Worker All staff have completed All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers
Role type No. of permanent staff No. of fixed term contracted staff No. of volunteers
Manager 1 0 0
Deputy Manager 3 0 0
Senior Care Worker 4 0 0
Care Worker 6 0 0
Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff
Role type No. of agency/bank staff No. of non-guaranteed hours (zero hours) staff
Manager 0 0
Deputy Manager 0 0
Senior Care Worker 0 0
Care Worker 1 4

Full time v part time information

Role type No. of full time staff No. of part time staff
Manager 1 0
Deputy Manager 3 0
Senior Care Worker 2 2
Care Worker 3 8

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship
Role type Hold required qualification Working towards required qualification - not apprenticeship
Manager 1 0
Deputy Manager 0 0
Senior Care Worker 4 0
Care Worker 3 6
Working towards required qualification - apprenticeship & Qualification not required for role
Role type Working towards required qualification - apprenticeship Qualification not required for role
Manager 0 0
Deputy Manager 2 2
Senior Care Worker 0 0
Care Worker 2 2

Typical shift patterns

Role typeTypical shift patterns
Senior Care Worker day shift 7am to 10pm which covers 16 runs over the day which includes Mornings, lunches, teas and beds with upto 2 staff per day
Care Worker day shift 7am to 10pm which covers 16 runs over the day which includes Mornings, lunches, teas and beds with upto 6 staff per day